If you place your order before 10 p.m. (on business days), we strive to ship your order the same day. Your order will then be delivered within 2 days with PostNL. If it is not possible to send your package the same day, your package will be shipped the next Business day via PostNL. You will therefore always receive your order (on Business days) within two days. 

• Netherlands € 3,95 orders over € 20,00 are free
• Belgium € 3,95 orders over € 20,00 are free
• Germany € 3,95 orders over € 20,00 are free
• Spain € 3,95 orders over € 20,00 are free
• France € 3,95 orders over € 20,00 are free

Sure can! If your order was placed less than 90 minutes ago, you can update your delivery address, email, or other personal details. Simply contact help@hifloss.com

If your order has not been delivered within 5 days of the expected delivery date, we’re here to help. Please contact help@hifloss.com

You have the right to cancel the order within 30 days without giving any reason. The withdrawal period expires 30 days after the day on which you or a third party designated by you physically takes possession of the product / package. After requesting a return, you have another 14 days to return the products to our return address. We will pay the refund (within 14 days) when we have received the products back or when you have demonstrated that you have returned the products, and they have been received by us in good order (via, for example, a Track & Trace proof). 

More information

Sure can! If your order was placed less than 90 minutes ago, you can cancel your order. Simply contact help@hifloss.com